OUR REFUND POLICY

We have a 14 day return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from our website.

PROMOTIONAL GIFTS

If you return an order and it included a free gift and/or promotional item, the free gift and/or promotional item will need to be returned as well.

REFUNDS & EXCHANGES (IF APPLICABLE)

Once your return is received, we will send you an email to notify you that we have inspected your returned item. We will also notify you of the approval or rejection of your refund or exchange request.

If you are approved for a refund, your payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If your exchange is approved, a credit note will be issued for purchase of an alternative item.

Shipping costs are non-refundable.

SALE ITEMS, or ITEMS BOUGHT WITH A PROMOTIONAL CODE

Only regular priced items may be refunded, unfortunately sale items or items purchased on promotion cannot be refunded, returned or exchanged for any reason whatsoever.

DAMAGED ON DELIVERY (IF APPLICABLE)

We will replace any item if it is defective or damaged upon arrival.

Please notify us within 3 working days of receipt of a defective or damaged delivery & we will make the necessary arrangements to provide a replacement as soon as possible.

Kindly email info@nestaffair.co.za to notify us of damaged or defective deliveries. You will be required to submit an image & description of the damaged product, packaging & shipping box for customer care to attend to the replacement or refund.

*Please note that we are unable to approve, a replacement or refund if a product has been transported to a destination outside of the original shipping address.

RETURN SHIPPING

To make a return, please arrange delivery of the returned items to our studio. Please email info@nestaffair.co.za for delivery address.

Receiving Hours: Mon-Fri, 9am – 5pm.

If applicable, you will be responsible for paying for your own shipping costs for returning your item. If your return is rejected, you will be liable for the return shipping fees.

CANCELLATIONS & CHANGES

Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy.

STORAGE & USAGE

Damages linked to improper storage or usage are the responsibility of the buyer.

Products needs to be stored in a cool, dry place, away from direct UV light to maintain quality. Please follow the storage instructions for each product and take note of usage instructions. Fragrance oils and/or liquids that have been opened, or used, and/or the original seal broken are exposed to environmental factors and are not eligible for return.